1. Shipping Coverage and Availability
We provide shipping services to all 48 continental United States states from our professional warehouse facility located in Hayward, California. Our strategic West Coast location allows for efficient distribution and optimized delivery times to most major metropolitan areas across the country.
Currently, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories due to specialized shipping requirements for refrigerant products. International shipping is not available at this time.
All orders must include a valid street address. We cannot ship to PO Boxes due to carrier restrictions on hazardous materials.
2. Processing Times
Orders placed before 2:00 PM Pacific Time (PT) Monday through Friday will be processed and shipped the same business day, subject to product availability and payment verification.
Orders placed after 2:00 PM PT, on weekends, or on holidays will be processed the next business day.
Custom orders or products requiring additional handling may require 1–2 additional business days. Customers will be notified of any delays.
3. Shipping Methods and Delivery Times
Delivery times begin from the shipment date, not the order date.
Standard Ground Shipping (4–7 business days)
Economical option suitable for non-urgent orders.
Express Shipping (2–3 business days)
Expedited service for time-sensitive deliveries.
Next-Day Delivery (1 business day)
Available in select areas for orders placed before 12:00 PM PT. Additional fees apply.
Freight Shipping (3–10 business days)
Available for bulk and pallet-sized orders.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
Free standard shipping may be available on qualifying orders over $500 within the continental United States (excluding special handling and remote areas).
Additional fees may apply for remote locations or special delivery requirements.
5. Hazmat and Regulated Shipping
Many refrigerant products are classified as hazardous materials and are shipped in compliance with DOT and EPA regulations.
Hazmat fees apply where required
Ground shipping only (no air shipping for regulated products)
Proper documentation and safety data sheets included
Our team follows strict compliance procedures to ensure safe and legal transportation.
6. Packaging and Protection
All products are packaged using industry-standard protective materials.
Reinforced shipping cartons
Secure container stabilization
Palletized freight shipments for bulk orders
Protective wrapping and cushioning
Original manufacturer packaging is preserved whenever possible.
7. Order Tracking
Once shipped, you will receive an email confirmation with tracking information.
You can monitor your shipment directly with the carrier using the tracking number provided.
8. Delivery Requirements
Most shipments require a signature upon delivery.
Deliveries are typically made during standard business hours:
Monday – Friday: 9:00 AM – 6:00 PM (local delivery time)
Saturday delivery may be available in select areas for an additional fee.
9. Inspection and Damage Claims
Please inspect all shipments immediately upon delivery.
If visible damage is present:
For concealed damage, notify us within 24 hours of delivery.
Do not discard packaging until the claim is resolved.
10. Weather and Carrier Delays
Delivery times may be affected by weather, natural disasters, or carrier disruptions beyond our control. We will communicate known delays promptly.
11. Address Changes
Shipping address changes must be requested before the order is shipped. Once in transit, modifications may not be possible or may incur additional fees.
12. Returns Related to Shipping
Return shipping instructions will be provided upon authorization.
A return authorization must be obtained before sending any products back. Products must be securely packaged and shipped using a trackable method.
Return shipments should be sent to:
Absolut Refrigerants
19312-60 Cabot Blvd.
Hayward, California, 94545
United States
13. Contact Information
For shipping-related questions:
Absolut Refrigerants
📧 Email: contact@absolutrefrigerants.com
📍 Address: 19312-60 Cabot Blvd., Hayward, California, 94545, United States.
Absolut Refrigerants – Shipping Department
Email: contact@absolutrefrigerants.com
Website: absolutrefrigerants.com/pages/contact
Customer Service Hours (PT): Monday – Friday: 9:00 AM – 6:00 PM
Facility Address:
19312-60 Cabot Blvd.
Hayward, California, 94545
United States.
